The worst phrases, questions, and words to say on the phone are (besides may I talk to the person who handles the.......)
1. John, what do I have to do to get you to buy today?
2. John, let me tell you how our product/service an help you.
3. John, we've got a special going on and I'm here to explain how it works.
4. John, I'm just calling to introduce myself....
5. John, let me tell you what makes us different from the competition.